Tag: Deming

It's alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone...

I heard a story on NPR last week profiling New York Jets head coach Rex Ryan, "In Football And Life, Ryan Plays Like He...

Are We 84.7% Certain We're in the 90th Percentile? Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...

As I'm going through revisions of my book, Lean Hospitals, a theme jumps out at me in Chapter 2.... it's all about trust. The first...

Episode #117 is a conversation with Prof. Samuel A. Culbert of the UCLA Anderson School of Management. Along with Daniel Pink, he is a...

In discussions of "kaizen" (the Japanese word that is translated to "continuous improvement" or "change for the better"), I often hear of organizations talk...

Today, I am recording a podcast interview with Prof. Samuel Culbert from the UCLA Anderson School of Management.  He is author of the...

So Monday's blog post was about preventable medical errors - namely errors involving pharmacies giving the wrong meds or wrong doses to patients. That's...

I had the most amazing morning a few weeks ago when I was in Cincinnati for the TechSolve lean healthcare event. Thanks to...

Episode #113 is a discussion with Aubrey Daniels, PhD, the founder and chairman of his firm Aubrey Daniels International. Today, we are talking about...

As you might have heard, considering all of the Super Bowl media hype from here in North Texas, our weather has been pretty bad....

I really enjoyed having the chance to be in Cincinnati yesterday to participate in a Lean Healthcare workshop put on by TechSolve, a non-profit...