Tag: Deming

Time & Motion Studies Are Not “Discredited,” Just How They Are...

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First off, a huge thumbs up and thanks are due to Eric Ries and his thought-provoking "Startup Lessons Learned" conference on the "Lean Startup"...

Stop Demotivating Your Employees: W. Edwards Deming’s Timeless Wisdom That Applies...

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I'm always happy when the wisdom of Dr. W. Edwards Deming spreads in modern social media, almost 20 years after his passing. His message...

PDSA Video from IHI

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It's alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone...

“Like Lean” – NY Jets Coach Rex Ryan

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I heard a story on NPR last week profiling New York Jets head coach Rex Ryan, "In Football And Life, Ryan Plays Like He...

Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...

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Are We 84.7% Certain We're in the 90th Percentile? Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...

More Trust, Less Fear

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As I'm going through revisions of my book, Lean Hospitals, a theme jumps out at me in Chapter 2.... it's all about trust. The first...

Author Interview with UCLA Professor Samuel A. Culbert, “Get Rid of...

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Episode #117 is a conversation with Prof. Samuel A. Culbert of the UCLA Anderson School of Management. Along with Daniel Pink, he is a...

Does Setting a Goal for Number of Kaizens Violate “Kaizen Spirit”?

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In discussions of "kaizen" (the Japanese word that is translated to "continuous improvement" or "change for the better"), I often hear of organizations talk...

Interview Today with Prof. Samuel Culbert – Questions on Annual Reviews?

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Today, I am recording a podcast interview with Prof. Samuel Culbert from the UCLA Anderson School of Management.  He is author of the...

Blog Post About Preventable Errors Felled by Preventable Error

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So Monday's blog post was about preventable medical errors - namely errors involving pharmacies giving the wrong meds or wrong doses to patients. That's...

“Project Search,” Lean, Cincinnati Children’s, and Respect for People

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I had the most amazing morning a few weeks ago when I was in Cincinnati for the TechSolve lean healthcare event. Thanks to...

Podcast #113 – Aubrey Daniels, PhD, “Safe by Accident?”

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Episode #113 is a discussion with Aubrey Daniels, PhD, the founder and chairman of his firm Aubrey Daniels International. Today, we are talking about...
"The Mistakes That Make Us" Receives Shingo Publication Award!Learn More
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