Tag: Deming

It's a project that my co-author, Joe Swartz, and I have been working on all year... the manuscript is finally complete and sent (as...

On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the letter is inspired by Paul...

As someone who started his career in the auto industry, I'm excited to be interviewing a modern auto-industry legend on Friday for an upcoming...

One reason I love applying Lean thinking in new arenas as my career progresses is that each shift in industry leads to new challenges...

As a student of Dr. W. Edwards Deming's books and teachings, I'm not a big fan of slogans and posters in the workplace. Last week,...

This one got stuck in the "stuff to blog about" pile for a few months, but HBR published a gem of an article called...

First off, a huge thumbs up and thanks are due to Eric Ries and his thought-provoking "Startup Lessons Learned" conference on the "Lean Startup"...

I'm always happy when the wisdom of Dr. W. Edwards Deming spreads in modern social media, almost 20 years after his passing. His message...

It's alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone...

I heard a story on NPR last week profiling New York Jets head coach Rex Ryan, "In Football And Life, Ryan Plays Like He...

Are We 84.7% Certain We're in the 90th Percentile? Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...

As I'm going through revisions of my book, Lean Hospitals, a theme jumps out at me in Chapter 2.... it's all about trust. The first...