Tag: Deming

I wish I had shared this story when the video was still available (not sure why the TV station pulled it down) -- in...

It was a very pleasant surprise that ASQ chose Ari Weizweig, a founder and CEO of Zingerman's Deli (and other businesses) in Ann Arbor,...

One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry  (by John Toussaint...

NBC's "The Office" is often a good source for clips that illustrate the opposite of Lean thinking. Last week's episode was a continuation of...

While doing research for my upcoming book on "Healthcare Kaizen," I found two books that touched on kaizen-style continuous improvement in our everyday lives....

At first I thought this post was stretching this week's blog theme of applying Lean principles in everyday life, but I think it actually...

I saw this article the other day on BusinessInsider.com: "10 Predictions For How The Workplace Will Change In 2012." Two of the predictions caught my...

It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr. W. Edwards Deming might...

On last Thursday's episode of The Office, Dwight Schrute  installed a software system that he called an "accountability booster," aka the "doomsday device," as...

Friday night's PBS program the Nightly Business Report had a nice feature on the use of Lean at Good Samaritan Hospital in Downer's Grove,...

I don't often go back to write about GM, the first company I worked for out of college. Thanks to my dad who sent...

It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA).  What did the late, great...