Tag: Deming
Lean on Alaska Public Radio
After meeting him at a conference a few years back, I consider Patrick Anderson, executive director of Chugatchmiut, to be a good friend in...
My Flight Attendants Coffee Kaizen: A Lean Journey in the Skies
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...
Robert Andino of the Baltimore Orioles & Dr. W. Edwards Deming
Dr. W. Edwards Deming famously said that managers can't hope to motivate employees, as they can only hope to not demotivate them. I wrote...
Podcast #143 – Mark Graban & Ron Pereira (Gemba Academy): SPC...
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Like podcast #133, this episode is a Q&A that follows up a webinar I did for my good friends at Gemba Academy recently, on...
ASQ Influential Voices: Selling Quality?
In this month's "ASQ Influential Voices" series, ASQ President Paul Borawski asked, "How Do You "Sell" Quality?," particularly to senior execs and CEOs. Paul...
94% of Problems Are Really Caused By… Chuck Norris?
Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me to cite the late great...
Staff Ideas Improving Freeman Health System
I wish I had shared this story when the video was still available (not sure why the TV station pulled it down) -- in...
Management Lessons from Zingerman’s CEO Ari Weinzweig
It was a very pleasant surprise that ASQ chose Ari Weizweig, a founder and CEO of Zingerman's Deli (and other businesses) in Ann Arbor,...
ThedaCare’s “Business Performance System” – and a 10% Target
One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry (by John Toussaint...
A Vivid Example of Gaming the Numbers on “The Office”
NBC's "The Office" is often a good source for clips that illustrate the opposite of Lean thinking. Last week's episode was a continuation of...
Book Review: One Small Step Can Change Your Life: The Kaizen...
While doing research for my upcoming book on "Healthcare Kaizen," I found two books that touched on kaizen-style continuous improvement in our everyday lives....
Blame the Stanford Kicker! Blame the Kicker?
At first I thought this post was stretching this week's blog theme of applying Lean principles in everyday life, but I think it actually...