Tag: Deming

After meeting him at a conference a few years back, I consider Patrick Anderson, executive director of Chugatchmiut, to be a good friend in...

As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...

Dr. W. Edwards Deming famously said that managers can't hope to motivate employees, as they can only hope to not demotivate them. I wrote...

Listen Like podcast #133, this episode is a Q&A that follows up a webinar I did for my good friends at Gemba Academy recently, on...

In this month's "ASQ Influential Voices" series, ASQ President Paul Borawski asked, "How Do You "Sell" Quality?," particularly to senior execs and CEOs. Paul...

Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me to cite the late great...

I wish I had shared this story when the video was still available (not sure why the TV station pulled it down) -- in...

It was a very pleasant surprise that ASQ chose Ari Weizweig, a founder and CEO of Zingerman's Deli (and other businesses) in Ann Arbor,...

One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry  (by John Toussaint...

NBC's "The Office" is often a good source for clips that illustrate the opposite of Lean thinking. Last week's episode was a continuation of...

While doing research for my upcoming book on "Healthcare Kaizen," I found two books that touched on kaizen-style continuous improvement in our everyday lives....

At first I thought this post was stretching this week's blog theme of applying Lean principles in everyday life, but I think it actually...