Tag: Deming

In this month's ASQ blog post, their CEO Paul Borawski writes a new post "The Intersection of Quality and Social Responsibility," where he defines...

Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the "name, blame, and shame" culture that often exists...

Saw this in the most recent Fast Company:   Is Your Manager A Creativity Killer? If the manager is something like a case study from...

I went through our new book  Healthcare Kaizen to categorize the different improvement examples in the book... We have, by my count, 124 examples from...

ASQ and others have announced the passing of a quality legend, Dr. Genichi Taguchi, in Japan, at age 88. Dr. Taguchi is known for, among...

Here are some notes and key points from Day 1 of the Lean Healthcare Transformation Summit. There are over 500 people here from North...

After meeting him at a conference a few years back, I consider Patrick Anderson, executive director of Chugatchmiut, to be a good friend in...

As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...

Dr. W. Edwards Deming famously said that managers can't hope to motivate employees, as they can only hope to not demotivate them. I wrote...

Listen Like podcast #133, this episode is a Q&A that follows up a webinar I did for my good friends at Gemba Academy recently, on...

In this month's "ASQ Influential Voices" series, ASQ President Paul Borawski asked, "How Do You "Sell" Quality?," particularly to senior execs and CEOs. Paul...

Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me to cite the late great...