Tag: Deming

As the creator of the admittedly awkward L.A.M.E. acronym (meaning Lean As Mistakenly Explained or Lean As Misguidedly Executed), one burden is that I...

Here are two blog posts that my co-author, Joe Swartz, and I were very happy to see about our book Healthcare Kaizen: Engaging Front-Line...

I didn't have a post yesterday because it was the Labor Day holiday here in the U.S. While I'm not a "worker," in the...

Here is about five minutes of video (no longer available, sadly) of Paul O'Neill (former CEO of Alcoa and former Treasury Secretary) talking about...

Last week, I had a chance to see one of the "Deming Library" videos (on loan to me by Claire Crawford-Mason). BTW, I'll be...

Listen: My guest for episode #156 is a friend, Mike Stoecklein, the Director of Network Operations for the Healthcare Value Network. I was able to...

Last week, I blogged about the 1989 New England Journal of Medicine article by Dr. Donald M. Berwick, "Continuous Improvement as an Ideal in...

Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate." The piece talks about the differences in cultural...

I've blogged before about Dr. Donald M. (Don) Berwick, the founder of the Institute for Healthcare Improvement and the former administrator of the Centers...

One thing I have enjoyed in the past few years is meeting and working with more people with direct experience working at Toyota (including...

MD Anderson Cancer Center shares a lot of great material online and at conferences. here is an audio presentation (with slides) by  Doris Quinn,...

Working in healthcare, it's hard not finding stories about preventable errors. I keep hearing stories from friends and family - such as my relative...