W. Edwards Deming’s ideas about leadership, systems, variation, and psychology continue to shape how organizations pursue quality and improvement. This archive brings together blog posts, podcasts, and reflections exploring Deming’s teachings—and how they apply to Lean, healthcare, management, and continuous improvement today. Many of these posts challenge common misinterpretations of Deming’s work, emphasizing that quality cannot be delegated and that improvement starts with leadership.
Mark’s Note: Today’s post is by Andy Wagner, who contributed regularly to this blog from 2007 to 2010. This CNN video caught his eye and he couldn’t help blogging about it. Recently, CNN ran a short piece on Worksman Cycles…
In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was fascinating to compare notes with colleagues from the U.S., Belgium, and Holland as we visited factories,…
Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not…
=Following up on posts from Monday and Wednesday, we see this headline today: “Shinseki resigns after VA scandal.” As I wrote about on LinkedIn, instead of blaming “bad managers” or a “lack of integrity” at local VA sites, like Phoenix,…
Listen Episode #198 is a discussion with Harry Kenworthy about his work bringing Lean into local and state governments. We had a great conversation that touches on the influence of Dr. W. Edwards Deming and many other concepts that might…
I’m not sure why “error” was put in quotes since this seems like an actual error, not a quote-unquote error: Staff ‘error’ blamed for chlorine leak at Louth’s Kenwick Park Hotel which led to five being taken to hospital When…
Since moving to San Antonio two years ago, I’ve become a big fan of the San Antonio Spurs. For one, it’s essentially a civic responsibility to cheer for them, with the Spurs being the only major pro team in town.…
I’ve really enjoyed reading the book The Essential Deming: Leadership Principles from the Father of Quality, which was published last year. I think this link will work… You can view my public Kindle notes and profile online. If you haven’t read Dr. Deming’s…
Thanks to Dodge Communications for interviewing me for their blog: “Improving healthcare–there’s no instant pudding.” I was, of course, citing the late great Dr. W. Edwards Deming and his “There is no instant pudding” admonition. Hospitals and health systems are…
tl;dr: This post features a rare 1990 video of Steve Jobs describing continuous improvement in ways that closely echo Lean and Kaizen principles. He challenges “we’ve always done it this way,” stresses that people are smart and should own improvement,…
Following up my post about not blaming a bartender, here’s another look at learning to cast aside our old habit of blaming individuals… this time, baseball related. Modern organizations (in healthcare and business) tend to blame an individual when something…
Following up on yesterday’s post that talked about “the old GM” putting cost ahead of quality, I sometimes get flashbacks to my days working for General Motors. I once slammed a greasy connecting rod down on my manager’s desk at GM.…
