Tag: Deming

I'm not sure why "error" was put in quotes since this seems like an actual error, not a quote-unquote error: Staff 'error' blamed for chlorine...

Since moving to San Antonio two years ago, I've become a big fan of the San Antonio Spurs. For one, it's essentially a civic...

I've really enjoyed reading the book The Essential Deming: Leadership Principles from the Father of Quality that was published last year. I think this link will...

Thanks to Dodge Communications for interviewing me for their blog: "Improving healthcare--there's no instant pudding." I was, of course, citing the late great Dr. W....

tl;dr: In this post, Mark shares a video and transcript featuring Steve Jobs discussing the concept of continuous improvement in 1990. He examines how...

Following up my post about not blaming a bartender, here's another look at learning to cast aside our old habit of blaming individuals... this...

Following up on yesterday's post that talked about "the old GM" putting cost ahead of quality, I sometimes I get flashbacks to my days working...

I'm happy to be a participating author on "The Lean Edge" blog/site that's hosted by Michael Ballé author of The Gold Mine and other books. Their most recent question...

The price paid for most management consulting work is based on either a daily rate or some variation of a flat-rate fee based on...

I wrote an article for LinkedIn yesterday about the recent GM ignition problem controversy and recall. I commented mainly on the video put out...

It's easy for an organization to say they are "doing Lean" or they have "started a Lean transformation." They might hire a consultant or...

Out there in the Lean and quality improvement communities, you sometimes hear some silly things. Sometimes, I want to attach the "Lean As...