Tag: Defects

Here is a photo that I took a few years ago at a Krispy Kreme store. For health reasons, I don't go there very...

I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion for them after a mistake was made instead of being angry and wanting somebody punished or talked to...

Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken MacBook Pro. This might be my last blog post for the week unless that gets sorted out (or if I get better at doing work like this on my iPad). It might be my last Mac. How the mighty have fallen?

Thanks to Lean Frontiers for sharing a story from Mike Hoseus on LinkedIn. Mike is, of course, co-author of the excellent book Toyota Culture: The Heart and Soul of the Toyota Way (written with Jeff Liker, who I just learned is retiring from the University of Michigan... more on that soon).

As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals. Traditional book publishing is a funny (and sometimes frustrating)...

I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated x-ray...

Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a "glitch" that...

Back by popular demand, here are links to some more articles I've read recently that might be of interest on a number of Lean...

It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr. W. Edwards Deming might...

On last Thursday's episode of The Office, Dwight Schrute  installed a software system that he called an "accountability booster," aka the "doomsday device," as...

Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr. Robert Wachter (read his blog)...