Tag: Customer Focus

Seth's Blog: Learning from frustrationOnce again, Seth Godin intersects with the concepts of the book Lean Solutions: How Companies and Customers Can Create...

I know this falls squarely into the "must be a nice life if this is what you have to complain about" category, but I'll...

Express Mail: USPS Says Guaranteed Overnight Isn't Guaranteed. What? Saw this post on The Consumerist blog about how the United States Postal Service does NOT...

Yahoo News StoryBy Mike R. Lopez:I saw this story about United Airlines charging customers to check a SECOND bag. Not the fifth or sixth...

Put Buyers First? What a Concept - New York TimesI'm a huge fan of Amazon (AMZN), having first ordered a "required pre-reading" book from...

Thanks to a Lean Blog reader, Matt, for sending this first-hand account. I'm sorry he (and his wife) had to go through this...

No, I'm not complaining about the old "4 hour window" for service appointments. I ran into a new type of waste this morning.I...

Here's some not-so-interesting news that I believe indicates not being focused on the customer and the subsequent focus on waste elimination. Harley-Davidson is changing...

Since I've been moving into "lean healthcare" consulting, I am joining one of the healthcare management societies, analogous to an APICS type organization, I...