Customer Archives

Blog

Mark Graban - April 25, 2016 5

I think I'm done complaining about Frontier Communications on Twitter. It's been a very frustrating week, as I'm on day 6 of a complete...

Mark Graban on Toyota Raku: Respect for People, Comfort, Ease, & ErgonomicsMarch 3, 2025
Hi Ava - Thanks for reading and thanks for your question. I'm not sure how Toyota would break out the…
Ava on Toyota Raku: Respect for People, Comfort, Ease, & ErgonomicsMarch 3, 2025
I enjoyed this post Mark! I thought the "raku devices" was an ingenious idea for Toyota Raku in order to…
Amelia Butler on Bridging the Communication Gap in Lean: What We Can Learn from Journalism with Jacquie MaupinFebruary 26, 2025
This episode highlights something significant—good ideas don’t mean much if you can’t communicate them well. Maupin’s advice about presenting conclusions…
Samuel Andres on Optimizing System Flow for Better Patient Outcomes: Lessons from New London Medical CenterFebruary 26, 2025
One thing that really stood out to me was how important key metrics are in making smart decisions. Without tracking…
Matthew Lussier on Join Me at HSPI 2025: Red Beads, Lean Leadership, and Smarter Process ImprovementFebruary 26, 2025
Mark, great sneak peek at your HSPI 2025 session! One of the best ways to highlight the dangers of holding…

Tag: Customer