Tag: Culture

"A bad system, will defeat a good person, every time." -- W. Edwards Deming Would you polish drinking glasses at home with the furniture cleaner...

On Friday, I had a great opportunity to teach a class of healthcare professionals at the  Master of Business Operational Excellence (MBOE) program at...

Today's guest post is by Natalie Sayer, who was my guest for Podcast #145.   Most of the literature I read about "Respect for People"...

Joining me for episode #157 is Nick Sarillo, founder of Nick's Pizza & Pub and author of the new book (out September 13) called...

Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate." The piece talks about the differences in cultural...

Working in healthcare, it's hard not finding stories about preventable errors. I keep hearing stories from friends and family - such as my relative...

My mom is a retired public school elementary teacher, so I've heard plenty of stories about bad management decisions within a school system and...

Here's a question from a healthcare leader that I thought I'd share for input from you, the blog readers. This person is looking to change...

Dr. Robert Wachter has a great column in today's USA Today: "Column: Gregory House M.D.: RIP" and it's republished on his blog, with its...

There's a new TED conference video from April 2012 featuring Dr. Atul Gawande, author of amazing books including The Checklist Manifesto: How to Get...

Dr. W. Edwards Deming famously said that managers can't hope to motivate employees, as they can only hope to not demotivate them. I wrote...

Our guest for episode #136 is Paul Akers, President of FastCap and author of the book 2 Second Lean. Here, we are talking about...