Tag: Culture
Podcast #197 – Kim Barnas, on Her Book ‘Beyond Heroes’ for...
My guest for episode #197 is a hospital leader I really respect, Kim Barnas, author of the new book Beyond Heroes.
Until very recently, Kim was...
Lean is Common Sense? #ObviouslyLean
I've been amused by the Hotels.com "Captain Obvious" character and TV commercials. Hotels.com is, um, a site where you book hotels. Obvious.
It's often said...
How to Create a Dysfunctional Culture Where Employees & Customers Are...
On this blog, I write a lot about how to create a "Lean" culture where employees and customers are happy. Engaged employees lead to...
My Skepticism about GM’s “Speak Up for Safety” Program
I posted a new article on LinkedIn:
"My New Program: Speak Up About "Speak Up for Safety" at GM."
GM seems to continue their "blame...
Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement
tl;dr: In this post, Mark shares a video and transcript featuring Steve Jobs discussing the concept of continuous improvement in 1990. He examines how...
The Day I Thought I’d Get Fired from “The Old GM”...
Following up on yesterday's post that talked about "the old GM" putting cost ahead of quality, I sometimes I get flashbacks to my days working...
Did GM Forget that the Customer Should Come First? And Who...
I wrote an article for LinkedIn yesterday about the recent GM ignition problem controversy and recall. I commented mainly on the video put out...
Is it Lean’s Fault or the Old Management System’s?
It's easy for an organization to say they are "doing Lean" or they have "started a Lean transformation." They might hire a consultant or...
Notes & My Short Talk from the #Lean Transformation Summit, #Lean14
It's been fun attending the annual Lean Transformation Summit (produced by LEI). Today is Day 2. I took some notes from Day 1 and...
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...
On Joy, Large Ships, and Swamps: My Visit to the Menlo...
Yesterday, I had a chance to visit Menlo Innovations, a software company in Ann Arbor, MI. I was happy to not only meet their...
Toyota Tour Thoughts – Yes, They Have Opportunities for Kaizen
I had a chance to go back to the Toyota Motor Manufacturing Texas (TMMTX) plant in south San Antonio last week with a group...
