Tag: Culture

A Hospital CEO’s Humble Reflections on His Role in Lean and...

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Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great things about him...

How Does a Loving & Caring Organization Get Accused of Treating...

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Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...

Podcast #350 — Tim Turner – Building Lexus, Leaving Toyota, and...

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My guest today is Tim Turner, who joined us previously in 2010 for episode #90. Tim was the lead author for a book called One...

A Brief Summary of My First Trip to Brazil: Beef, Emojis,...

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I got back Sunday morning from my first trip to Brazil. I had a great time last week as a guest of a company...

A Podcast Preview of Paul Wainwright’s Webinar on “Positive Deviance”

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On October 15th, I hosted the latest in our KaiNexus Continuous Improvement Webinar series. I'm really happy that the presenter was Paul Wainright, as...

Jess Orr on What She Learned by Leaving Toyota

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Last week was our fifth annual KaiNexus User Conference (or "KaiNexicon" as we now call it). One of our keynote speakers was Jess Orr, a...

The “Smart Loves Problems” TV Ad — But What Does Fear...

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This ad caught my attention while watching a little bit of Monday Night Football this week. It's an IBM ad titled "Smart Loves Problems." The ad's...

When Having a Process Improvement Idea Means You’re Weak?

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I guess I'm wired for improvement. Or, it's just become a habit. Or, it's both. I celebrate moments when I can identify an opportunity for...

A Hospital CEO Who Wants Other CEOs to “Give a Damn”...

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Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO, Northwell Health. I'm guessing he created the headline, since the...

The CEO Leading the Culture Change at ZSFGH

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Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses for system problems. The HealthLeaders...

Webinar Preview (and Recording): Pursuing Zero Harm as a Driver of...

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I'm very happy that my friend and long-time colleague Meghan Scanlon, a Principal with the firm Value Capture, presented a webinar that KaiNexus and...

Podcast #331 – Dr. Eric Dickson, a CEO’s Perspective on Lean...

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My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief...