Tag: Coffee

Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided...

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I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post. Starbucks has a new CEO who is...

Lean Whiskey #37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean...

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"I'll have a half-caff no-whip soy-milk chestnut praline latte... to-go." Listen: Here is the episode if you want to stream the audio: In Episode 37, we wish...

Lean Whiskey #27: Lean Coffee: Pour Over Edition & Some Inventory...

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In Episode 27, Mark and Jamie switch things up a bit with a morning recording of the show. While we could have just started...

This Coffee Maker Wasn’t Error Proofed, So I Got a Lousy...

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When I was on vacation, my wife and I rented an apartment in Beaune, France instead of getting a hotel room. At left is...

Coffee Shop Kaizen: Why Every Mug Doesn’t Need a Spoon (Every...

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We talk about problem solving and continuous improvement in the Lean methodology. How much time should we worry about distinguishing between the problems we CAN solve, the problems we SHOULD solve, and the problems we MUST solve? ...

A Coffee Mug Error Proofed Against Tipping?

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I saw this at an office supply store today (but didn't buy it). For all of the coffee making problems I have, tipping mugs...

Follow Up: Error Proofing my Keurig?

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You might remember last month when I wrote about my human error in putting an upside down coffee mug under my Keurig brewer. Oops. Mike...

My Human Error with my Keurig

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Here's a funny one... I was dragging a bit, working from home, and was ready for a mid-afternoon cup of coffee via my Keurig...