Tag: Coaching
Operational Excellence Mixtape: July 17, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Virginia Mason's 20 year pursuit of measurably better value for patients is...
Operational Excellence Mixtape: May 22, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys...
Operational Excellence Mixtape: May 8, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Lean is being blamed for exacerbating pandemic responses due to a lack of capacity...
Operational Excellence Mixtape: December 20, 2019
Healthcare - Creating Value for Patients
It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and...
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...
Operational Excellence Mixtape: November 23, 2018
Healthcare - Creating Value for Patients
Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive. Some new...
Operational Excellence Mixtape: November 9, 2018
Healthcare - Creating Value for Patients
The benefits of Electronic healthcare records are a polarizing topic with healthcare providers. Standardization and electronic workflows have their...
Operational Excellence Mixtape: October 26, 2018
Healthcare - Creating Value for Patient
A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an...
Operational Excellence Mixtape: October 12, 2018
Healthcare - Creating Value for Patient
CMAJ summarizes how to improve the quality of healthcare in Canada. Nothing new here, which begs the question - what...
Operational Excellence Mixtape: September 28, 2018
Healthcare - Creating Value for Patient
Creating value for patients isn't a "project". Lean thinking isn't a program you "implement" in a hospital over a...
Operational Excellence Mixtape: September 14, 2018
Healthcare - Creating Value for Patient
The legendary quality leader W. Edwards Deming is widely known for his thoughts on statistics and systems. However, Deming...