Tag: Cleveland Clinic

Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles”

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Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby Cosgrove, MD. As I've blogged about (and podcasted about), I've been impressed with the Cleveland Clinic Improvement Model and their approach to continuous improvement, problem solving, and Lean management. Dr. Mihaljevic has written a blog post about the power of "tiered huddles"...

Great White Paper: “No More Projects” (or “More Than Projects”)

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I really enjoyed and appreciated this new white paper that was written by Dr. Lisa Yerian and Nate Hurle from The Cleveland Clinic: "No More...

Podcast #282 – Lisa Yerian, MD & Nate Hurle from Cleveland...

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My guests for Episode #282 of the podcast are two continuous improvement leaders from Cleveland Clinic: Dr. Lisa Yerian and Nate Hurle. Lisa is the Medical Director, Continuous Improvement and Nate is the Senior Director, Continuous Improvement.She's a doctor, he's an engineer, and they work together very closely in their efforts to help drive improvement at the Clinic.

What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?

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This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But, it seems like the real story is process redesign, which is barely mentioned in the story...

What Does It Mean to Have a “Lean Management System?”

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Nate Hurle, from the Cleveland Clinic, writes about their visit to Intermountain Health to learn about their “Lean Management System,” what they mean by a “management method,” and the difference between “Management by Objectives” and a Lean style of leadership.

Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization

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Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand half of the model, with...

Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

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Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with...

Why Unhappy Employees Indicate a Failing Lean Strategy

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How is it that we have two realities out there in healthcare... in parallel, Lean is awesome and Lean is horrible. It depends on where you are, unfortunately. I had an amazing day yesterday with a major health system...