Tag: CEO

Monday is Labor Day, a holiday here in the United States. Some nursing unions support Lean in healthcare, while others are in opposition. My...

People often talk about the need for senior leadership support for Lean. If we're going to really transform our culture, workplace, and performance, "quality...

Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the...

Many healthcare organizations are non-profits. They provide some "community benefit" in terms of charity care (as do for-profit healthcare organizations). Then, there are healthcare organizations...

My blog will turn 10 years old in February 2015. You're probably either thinking, "Wow, that's awesome!" or "Get a life, dude." :-) Here's a...

I was happy to see this article in FORTUNE's recent issue: "Brad Smith, Intuit CEO: How To Be A Great Leader: Get Out Of...

I saw this piece by Bob Herman at Becker's Hospital Review and ended up writing a blog post here instead of writing a long...

In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was...

I was really happy to see this article about Kaizen and employee engagement at UMass Memorial Medical Center:  What's good for Toyota is good...

I'm not sure why "error" was put in quotes since this seems like an actual error, not a quote-unquote error: Staff 'error' blamed for chlorine...

This article caught my eye over at Becker's Hospital Review: "The Hospital CEO Dilemma: Abandon Ship or Change Leadership Style," written by Shirley Engelmeier, Founder...

As a former GM employee and a GM customer, I'm really fascinated by the reaction of the public, the media, and Congress to the...