Tag: CEO

Have Staff Really Lost Sight of the Patient Experience?

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Dr. Delos ("Toby") Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: "Patient Experience: Time for Hospitals to...

Podcast #173 – Alan Gleghorn, CEO of Christie Clinic on Lean,...

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Listen My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the...

A Lean Guy Watches CBC’s “Rate My Hospital”

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"Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David  Musyj, CEO of Windsor Regional...

AME Spring Conference: Art Byrne

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Like yesterday's "live blog" post about the Autoliv talk, I also wrote this post as Art Byrne talked, but held it for publication today....

Podcast #172 – Jerry Bussell, Anatomy of a Lean Leader and...

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Joining me for episode #172 is Jerry Bussell, previously a guest on episode #137. Today, we're talking about his recent book, Anatomy of a...

A Lack of PDSA Made JCP’s New CEO SOL?

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It's been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his less-than-two-year stint as CEO at long-struggling...

Lean Healthcare *is* About Quality – a Falsehood, a Wise CEO,...

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I always get annoyed when people spread the false dichotomy of "Lean is about efficiency and Six Sigma is for quality." Replace the word...

Japan Trip: Going to Gemba and Seeing 5S at a Japanese...

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I've been going back through my notes and pictures from my first trip to Japan in November... my goal is to blog about something or...

Rachelle Schultz, CEO of Winona Health – Driving Lean in Her...

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Listen: My guest for episode #164 of the Lean Blog Interviews Podcast is Rachelle Schultz, CEO of Winona Health (based in Winona, Minnesota). Rachelle was...

Dr. Gary Kaplan’s Piece on Lean for the Institute of Medicine

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Here is a commentary that was written by Gary S. Kaplan, MD, the CEO of Virginia Mason Medical Center: "The Lean Approach to Health...

A Japanese Hospital CEO on Kaizen, Innovation, and Breakthrough

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Yesterday, our Lean Healthcare tour of Japan (with Kaizen Institute) took us to our second hospital, this time in Tokyo. The CEO, Shuhei Iida,...

Watching the Steve Jobs “Lost Interview,” Part 2

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As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in 1995.  See this...