Tag: Blame

My Medication Error on Myself

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Thankfully, it was nothing harmful or that dangerous... but I committed a medical mistake on myself last Saturday. I tweaked my lower back last Wednesday...

Talking about Lean Healthcare in Winnipeg – #SDEC13 – and Visiting...

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Thanks to the organizing sponsor Protegra and other sponsors, including my friends at LeanKit, for having me give a keynote talk about the Software...

Some Mature & Wise High School Students on Preventable Medical Errors

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Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors...

SF General Adopts Lean, Faces a Big Test with a “Never...

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They just started a year ago (better late than never?), but San Francisco General Hospital had its Lean efforts highlighted in the San Francisco...

Management Improvement Carnival #197: Lean & Deming

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Again, I'm very happy to host the Carnival for  John Hunter  and his  Curious Cat management improvement blog. My job here is to share...

Blame the Worker or the System – British Airways Engine Covers

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I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me safety, including in the...

Negligent People or a Bad System Leading to Surgical Errors?

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A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...

Creating a Culture of Respect in Healthcare: The Impact on Patient...

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There's an excellent blog post on the Virginia Mason Medical Center site: "Does respecting co-workers make patients safer?" As a leader in adopting and adapting...

A Lean Guy Reads Fast Company, February 2013 Issue

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As part of my occasional "A Lean Guy Reads..." series, I found some ideas related to Lean in the current issue of Fast Company...

A Panel of Early Lean Lab Innovators

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This week, I was able to drop by the annual Lab Quality Confab event since it was being held in here in San Antonio....

Google’s Early Earnings Release – “Human Error” or Process Problem?

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Here's an interesting story from this week: "Google early earnings release stuns traders." Reportedly, the Google financial report for Wall Street was mistakenly released...

I’m Sorry, Did You Blame Me?

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Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate." The piece talks about the differences in cultural...
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