Tag: Blame
My Medication Error on Myself
Thankfully, it was nothing harmful or that dangerous... but I committed a medical mistake on myself last Saturday.
I tweaked my lower back last Wednesday...
Talking about Lean Healthcare in Winnipeg – #SDEC13 – and Visiting...
Thanks to the organizing sponsor Protegra and other sponsors, including my friends at LeanKit, for having me give a keynote talk about the Software...
Some Mature & Wise High School Students on Preventable Medical Errors
Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors...
SF General Adopts Lean, Faces a Big Test with a “Never...
They just started a year ago (better late than never?), but San Francisco General Hospital had its Lean efforts highlighted in the San Francisco...
Management Improvement Carnival #197: Lean & Deming
Again, I'm very happy to host the Carnival for John Hunter and his Curious Cat management improvement blog. My job here is to share...
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me safety, including in the...
Negligent People or a Bad System Leading to Surgical Errors?
A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...
Creating a Culture of Respect in Healthcare: The Impact on Patient...
There's an excellent blog post on the Virginia Mason Medical Center site: "Does respecting co-workers make patients safer?"
As a leader in adopting and adapting...
A Lean Guy Reads Fast Company, February 2013 Issue
As part of my occasional "A Lean Guy Reads..." series, I found some ideas related to Lean in the current issue of Fast Company...
A Panel of Early Lean Lab Innovators
This week, I was able to drop by the annual Lab Quality Confab event since it was being held in here in San Antonio....
Google’s Early Earnings Release – “Human Error” or Process Problem?
Here's an interesting story from this week: "Google early earnings release stuns traders." Reportedly, the Google financial report for Wall Street was mistakenly released...
I’m Sorry, Did You Blame Me?
Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate."
The piece talks about the differences in cultural...