Tag: Audio
Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them
When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead of "who?" Blaming individuals doesn't help...
Why Unhappy Employees Indicate a Failing Lean Strategy
How is it that we have two realities out there in healthcare... in parallel, Lean is awesome and Lean is horrible. It depends on where you are, unfortunately. I had an amazing day yesterday with a major health system...
Throwback Thursday: Humility is a Rare & Powerful Trait
Humility is an important part of the Lean management philosophy... it also means being willing to admit that there is a problem. Humility means "we don't really know so we must understand and then try many things to see if we have the right solution."
You Can’t Force Anyone to Change Their Minds or Actions
As I've worked with hospital and healthcare people over the past ten years, one personal benefit to me has been exposure to new ideas and new influences. I've been exposed to ideas from the social sciences, ideas that have been thought provoking and helpful...
You Got Them to Do What? Getting a Hospital to Dedicate...
How many times do we hear people say things like “We don’t have time for Lean” or “We don’t have time for Kaizen“? It happens a lot, right? As I’ve said before (and this video) a “lack of time” is a problem to solve...
Rethinking the Five Whys: Introducing the ‘Many Whys’ Approach in Lean...
There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No, that’s not really the case. Ask why more than once, probably more than twice…
Beyond the Five Whys: Lean and Lean Startup Require a Deeper...
We don’t just ask why. We start by properly defining and clarifying problems. Jumping straight to Five Whys is like jumping straight to “Learn” in the Lean Startup Build-Measure-Learn cycle.
The First Ever Instance of “Lean Doesn’t Apply to Us?”
Lean is, of course, not about a better way to build cars. It's a transferrable philosophy, management system, and methodology that is being applied in many different settings and industries, including healthcare. I'm often told (sometimes by somebody who is being sort of huffy): "Patients are not cars." [...]
It’s Not Lean to Have Dysfunctional Efficiency Targets
Lean healthcare really is a global movement. Last year, when I went to Japan, we had people in the group from all across Asia,...
Fighting Against “The Way We’ve Always Done It” – Before Lean...
Through our practice of Lean, we're looking at processes and our management system, looking to identify waste and opportunities for improvement.
Lean is about engaging...
Automakers & Car Dealers Should Survey Customers Who DON’T Buy and...
The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is important to us! We see...
Confusion over Lean Manufacturing, Lean Healthcare, and Lean Startup
I'm going to be attending the Lean Startup Conference in San Francisco next month, as a "faculty member," a moderator for a session, TBD,...
