Tag: Audio

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful...

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I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”

Food for Thought on Mistakes and Perfection

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I saw this quote the other day and tweeted it. It seemed like food for thought and something to reflect on for a new year. A Google search doesn't lead to a clear creator of this quote... it's a common thought that has been around a long time, I guess.

“The reign of the king-leader is gone” at GM? What about...

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I was happy to see an engineer (Chemical Engineering) and a General Motors leader, Alicia Boler Davis, on the cover of the Northwestern University...

Examples of Corporate Speak That Masks Reality in Banking and Healthcare

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I get annoyed by corporate euphemisms, such as referring to people as "resources," the term "right-sizing" for layoffs, and the type of jargon and babble...

Lean People Don’t Say Things Like “Idiot Proofing”

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I've long been skeptical of so-called "Lean Sigma" or "Lean Six Sigma." And not because I'm against Six Sigma statistical methods, which are valid...

21 Things That Are Pretty Universal in My Global Lean Healthcare...

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I do a lot of work across the U.S., but I've also been very fortunate to work with hospitals, clinics, and health systems around...

ThedaCare CEO Dean Gruner to Retire; What’s Next for ThedaCare?

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A few weeks ago, I saw this announcement about Dean Gruner, MD, the second CEO to lead ThedaCare during their Lean journey: Dr. Dean Gruner,...

This Time, the NEJM Publishes Something Positive About Lean

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You might remember the hubbub (a kerfuffle?) over the NEJM opinion piece written by Dr. Jerome Groopman and Dr. Pamela Hartzband. See my first post...

Part 3 of Day 1: Lean Healthcare Trip to China: Visuals,...

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Continuing to go through my notes, picking up from my last post... Visuals The presenter said something that's certainly a familiar challenge with facilities here in...

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital...

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Continuing from Part 1 of my post about my first day of my first China trip, I'd like to share more about the Lean...

Free Excerpt from “Lean Hospitals” and “Practicing Lean” Now in Kindle...

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Thanks to those of you who pre-ordered the 3rd edition of my book Lean Hospitals. Click below to read a free preview from the book, the start...

Be Careful With “No Waiting Rooms” Just Like “Zero Inventories”

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For decades, manufacturers have been tripped up by the simplistic idea that Lean is about "zero inventories." It probably didn't help that one of...