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Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...

Mark Graban - 34
Blog

Consulting Case Studies Need Statistical Validity

Mark Graban - 23
Blog

Everett Clinic Video, Redux – The Need for SPC Thinking

Mark Graban - 6
A chart showing ratings for restaurant/eating facilities at various terminals. Terminal A has a rating of 3.9/4.0, B: 3.9/3.9, C: 3.9/3.9, D: 4.2/4.2, E: 3.9/3.9, and DFW: 4.0/4.0. Ratings are compared to DFW targets. lean blog
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Arbitrary Targets at DFW – What About Your Organization?

Mark Graban - 7
Blog

Measuring for Improvement

Mark Graban - 10

Gaming the College Rankings at Baylor

Mark Graban - 0
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Making the Numbers

Mark Graban - 1

"Lean accounting is part of the management problem"?

Mark Graban - 2
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We Got Gamed (Lab Specimen Batch Sizes)

Mark Graban - 6
Blog

A nice example of Statistical Literacy

Mark Graban - 0
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