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Jiaju Ren on When Going to the Gemba Goes Wrong: How to Avoid an Executive Cringe-FestSeptember 25, 2024
what are some ways you’ve seen that actually work to help leaders get ready for these gemba walks? How can…
Mark Graban on What Books on #Lean and TPS Are Sold at the Toyota Museum in Nagoya?September 23, 2024
Thanks! Maybe it was sold out the last time I was there. I am looking forward to going back in…
Henrique Valle on What Books on #Lean and TPS Are Sold at the Toyota Museum in Nagoya?September 23, 2024
Hi Mark, I was at that great museum on the 22nd of September 2024 and The Toyota Way was being…
Mark Graban on Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality ConcernsSeptember 20, 2024
The previous CEO made a big deal about getting trained and certified as a barista, with the plan to work…
Missing my mother on 13 Years Ago This Week, I Lost My Mother to Medical ErrorSeptember 19, 2024
Sorry for your loss. This sounds similar to my mother’s death at a hospital. I can never get over that…

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