Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
Research by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in...
Do We Need Another Share in the See, Solve, Share Model...
I love Steve Spear's emphasis on a Toyota-based Lean model of:
"See, Solve, Share"
See problems, solve problems, and share what worked as countermeasures. That's the ideal,...
Japan Study Trips: A Voyage of Leadership Discovery with Katie Anderson
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My guest for Episode #504 of the Lean Blog Interviews Podcast is Katie Anderson, author of...
Uncovering Root Causes: Beyond the Conference Room – The Lean Approach...
You don't find the root cause of a problem in a conference room.
OK, so we've gotten away from the whiteboard. Now what?
You might not...
Lean Transformation at GE Aerospace: How Larry Culp is Revamping a...
I've already written one blog post about this excellent Bloomberg BusinessWeek article about the Lean transformation at GE Aerospace, a post that focused on...
Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines...
Professors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management:
"...an overdependence on analytical...
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient...
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one...
Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away...
The other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s...
Fail Early, Not Repeatedly: The Key to Success in Innovation
In this video, I share a thought from my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Below the...
Lean Coaching for Lean Coaches: Sam Morgan Helps Mark Graban
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My guest for Episode #503 of the Lean Blog Interviews Podcast is Sam Morgan of Illuminate...
The Inconsistent Mobile Order Delivery Process at Starbucks Can Be Frustrating
tl;dr summary: Starbucks' mobile order system demonstrates significant variability both in the organization of pickup areas and in how beverages like the Nitro Cold...
Transforming Leadership: How to Shift from Blame to Systemic Improvement
How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance?
I don't think that's a good look when...
