Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Coaching Relentless Problem Solvers and Building a Culture of Lean Thinking...
Scroll down for how to subscribe, transcript, and more
My guest for Episode #532 of the Lean Blog Interviews Podcast is Anne Frewin, a seasoned...
Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
TL;DR: When leaders apply pressure instead of support, people don't improve processes--they distort data or hide problems. Real improvement starts when leaders make it...
Melisa Buie on Lean Culture, Scientific Thinking, and Empowering Engineers
Scroll down for how to subscribe, transcript, and more
My guest for Episode #531 of the Lean Blog Interviews Podcast is Dr. Melisa Buie, a...
Lean Healthcare Beyond Tools: Respect for People and Continuous Improvement
TL;DR: Lean healthcare succeeds when it's built on respect for people and continuous improvement--not tools alone. Sustainable results come from developing people, fixing systems,...
17 Years Later: Reflections on Lean Hospitals and the Journey of...
It's hard to believe, but it's been almost 17 years since the first edition of Lean Hospitals was published--an effort that eventually received the...
What’s Your Organization’s Real Mistake Policy? [Poll]
Your organization already has a mistake policy--it just might not be the one you think it is.
Most companies say they support learning and continuous...
Why ‘Red Isn’t Bad’ Is the Wrong Mindset for Performance Metrics
TL;DR: Red metrics aren't "good," but they shouldn't trigger blame or panic either. The real problem isn't red--it's leaders getting mad instead of curious....
Kakorrhaphiophobia: How Fear of Failure Sabotages Continuous Improvement and Innovation
When I first came across the word kakorrhaphiophobia, I thought it might be one of those obscure terms you learn once and never use...
Feedback Theater: Going Through the Motions Without Meaning It
I recently had an annual wellness exam through a hospital system's primary care group. Everything went well and I had a good experience. Even...
Transforming Healthcare: Ken Segel on Lean, Shingo, and Operating Systems
Scroll down for how to subscribe, transcript, and more
My guest for Episode #530 of the Lean Blog Interviews Podcast is Ken Segel, Co-Founder and...
Two Years of Learning from Mistakes — Celebrate with the Book...
It's hard to believe it's been two years since my Shingo Award-winning book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation,...
Medical Mistakes and Patient Safety: Asking “Why?” Instead of “Who?”
TL;DR: Medical mistakes are usually system failures--not individual failures. By asking "why did this happen?" instead of "who caused it?", healthcare organizations can strengthen...
