Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
What Were the 10 Most Read LeanBlog.org Posts of the First...
Thanks everybody for reading my blog here in 2021. And for listening to podcasts... oh so many podcasts.
I released 24 "Lean Blog Interviews"...
Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys:
https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/
I wondered,...
Revisiting My Interview of Paul O’Neill, Sr. From 2011
It's been almost ten years and I've wanted to re-visit and re-share this interview that I was honored to do with Paul O'Neill back...
Amin Elhassan: It’s Not Enough to Be Right, How You Communicate...
I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't lead people in...
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison...
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My guest for Episode #419 of the Lean Blog Interviews Podcast is Allison Greco, an...
Lean Whiskey #28: Mistakes Make us Better (and Sometimes Make Whiskey...
In Episode 28, Mark and Jamie begin by having our spouses pour mystery whiskeys for us. We don't know what they are when we...
Does Staying OSHA Compliant Really Keep a Company Lean?
Today's post is written by my friends at Creative Safety Supply. They have been a long-time sponsor of the Lean Blog and I appreciate...
The Lean Journey (and Mass Vaccination Sites) at Munson Healthcare: Kaleb...
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My guests for Episode #418 of the Lean Blog Interviews Podcast both work for Munson...
Celebrating Ten Years With KaiNexus! We Call This a KaiNex-iversary!
I haven't done a "Throwback Thursday" post in a while, but I'm going to do something similar here on a Monday. Exactly ten years...
When the CEO is Leading the Health System Transformation, Great Things...
You might not be a regular listener of the Habitual Excellence podcast, presented by Value Capture (and hosted by me). I hope you are......
Dr. John Kenagy on Adaptive Design Kata: An Improvement and a...
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My guest for Episode #417 of the Lean Blog Interviews Podcast is John W....
Should We Blame “Just in Time” or “Short-Term Thinking” for Supply...
A version of this originally appeared on LinkedIn -- Read and/or see the discussion that's been sparked there.
So many major publications (WSJ, NYT, Bloomberg) have printed...
