Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Tax Day and Leveling
So it's almost tax day, April 17th this year. In a way, it's an ultimate batch process, everybody having their returns due the...
How You Treat People…
CEOs say how you treat a waiter can predict a lot about character
I bet there is a corollary, I'll propose it:
"Blogger says how CEO's...
Some Different Definitions
Answer Girl: Poka-yokeThanks to Tom for pointing this out to me. It's a definition of the lean term "poka -yoke" written by someone...
Need to Error Proof This?
Yahoo! News PhotoA cargo plane in Brazil..... think they'll just punish the person who screwed up or will they error proof it so...
Job Cuts, Morale, and Visual Aids
Ford's salaried job cuts done for now"For now." I'm sure that's encouraging to the survivors at Ford.I got an email from a GM friend...
Leveling Restaurant Traffic
WSJ.com - Dunkin' Donuts Tries to Go Upscale, But Not Too Far
I haven't seen one of these first hand, but the parent company of...
Wal-Mart to buy MORE from overseas?
WSJ.com - Wal-Mart Sticks With Fast Pace Of Expansion Despite Toll on SalesFrom today's Wall St. Journal:Wal-Mart is striving to bolster its returns by...
Bad "Root Causing" in the ER
globeandmail.com : Vancouver General's ER doctors warn patientsThe problem described in this article is a very common one, regarding "patient flow." When hospitals...
Reading “Hardwiring Excellence” by Quint Studer
Hardwiring Excellence by Quint Studer
As I continue my journey in lean healthcare, I'm enjoying the chance to learn about the cultures of healthcare organizations....
Doctor Suspended For THIRD Wrong Surgery
theledger.comTalk about not learning from your mistakes. There are so many simple ways of error proofing surgery, including having procedures in place to...
Lean thinking really does work
Times OnlineThanks to Rob, from the UK, for pointing me toward this article. Lean "dull and vaguely unpleasant?" Never! Lean and...
Lean in Iran?
I was checking out the blog server logs and it claims there was a blog visitor from "Iran, Islamic Republic Of". Yes, that...
