Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Limiting Customer Options = Bigger Profit?
The Prix Fixe Is In - WSJ.com:Interesting article about the fine dining industry in the WSJ last week. A few ideas reminded me...
IndustryMonth?
thefabricator.com's Blog : What's Going on in Manufacturing?
This blog mentions the same content that Jamie commented on, IndustryWeek magazine's survey of what improvement methods...
You Can’t Turn Customers Away, Can You?
STLtoday - News - Science & MedicineThis was sent to me by blog reader Joe. He was appalled to read about this and...
You Need Quantity AND Quality
Mishandling Has Spiked Since Liquid Ban Reduced Carry-Ons - washingtonpost.comWith the new security rules in August, the number of checked bags increased suddenly (including...
Consumer Error Proofing
I had to buy a new router for home (a different quality discussion about why my old one quit working after a year).I noticed...
Happy Birthday to the Assembly Line
Henry Ford Changes the WorldI can't find the date online, but XM Radio's "This Day in History" feature claimed that today, October 7, in...
Being lean not about being mean
The ChronicleHerald.caFinally, the right combination of the words "lean" and "mean" in a headline. Lean is NOT mean.Good overview of lean and Toyota...
Interesting Lean Position Posting in Boston
With permission from the recruiter, posting this as a free service. As a blog reader, does it add value to see a job...
Lean Pizza?
I was able to have dinner at the famous Pizzeria Uno in Chicago on Friday. It had been too long since I've had really...
Beyond Lean, Again?
Landmark Study Investigates Root Causes of Profitability Gap Among North American Automotive ManufacturersHere is a Harbour Report study which claims the key to American...
Surgical Shadowboarding
A "shadowboard" is a common method in the Toyota Production System. It is a "5S" method where an outline or solid "shadow" is...
The Proper Use of Metrics
I was able to tour a hospital laboratory that had already gone through the lean process.One metric was a daily tally of "sticks per...
