Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
The Problem (737 MAX and Beyond) at Boeing Isn’t “Idiots.” It’s...
As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back)...
What Will a “Quality Stand Down” Day Accomplish at Boeing?
What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out?...
Apply Operations Science to Accelerate Success Now, with Ed Pound [Webinar...
I'm excited to be hosting and moderating a new webinar that's part of the KaiNexus Continuous Improvement webinar series, to be presented by Ed...
Beyond Blame: How Punishing Healthcare Workers Fails to Prevent Medication Errors
In healthcare, leaders saying "we'll hold them accountable" too often means, in reality, "we'll punish individuals for mistakes that have many systemic causes."
To the...
No, You Can’t Have Too Much Psychological Safety
Thanks to Timothy R. Clark and Junior Clark for this excellent episode of their "Culture by Design" podcast from LeaderFactor:
In the episode, they debunk...
Mistakes are Proof that You’re Trying? A Situational Analysis
We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...
Lean Whiskey #44: New Year’s Resolutions, But not Dry January; Boeing...
Listen:
In Episode 44 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban get back together for this first episode of 2024.
Since we're...
Cultivating a Culture of Learning: Overcoming Fear and Futility in Problem-Solving
"It is in Toyota's DNA that mistakes made once will not be repeated."
-- Akio Toyoda, Chairman, Toyota Motor Corporation
I love that quote from Mr....
Boeing: “You Get an Inspection! Everybody Gets an Inspection!” [Updated]
Update: I've written a longer piece about inspection that's now at the bottom of this post.
I'm frustrated that the official Boeing response to their...
Learning and Leading Lean as the CEO: Randy Carr of World...
Scroll down for how to subscribe, transcript, and more
My guest for Episode #496 of the Lean Blog Interviews Podcast is Randy Carr, the CEO...
Mistakes Aren’t Only Made by ‘Rookies’
This Snickers commercial always makes me chuckle, and I saw it again last night during an NFL playoff game:
https://www.youtube.com/watch?v=ztKufG63o00&ab_channel=SNICKERS
The punchline is that this stadium...
Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can...
Psychological Safety is not some nice-to-have touchy-feely concept.
Psychological Safety means that you feel safe speaking up in the workplace. That could mean:
Asking questions
Pointing out...
