Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
A Better Question Than “Do You Have Any Questions?”
Recently, I've heard an idea a few times that I'd like to share and discuss in this post. As I'm writing this, I can't...
Instead of Urging Your Employees to Be Brave, Help Them Feel...
It's 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse...
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! UPDATE -- AVAILABLE NOW.
In the process of writing...
Jim Womack’s Observations and Reflections on the Evolution of Lean [Podcast]
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My guest for Episode #499 of the Lean Blog Interviews Podcast is James P. Womack. Jim...
ChatGPT Summarizes the Chapters in My Book, Measures of Success
A while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium...
Come to Japan With Me and Katie Anderson in November to...
I'm excited to announce that I've registered for Katie Anderson's Japan Study Trip in November!Between 2012 and 2019, I visited Japan five times, and...
Signs Are Not Mistake-Proofing: Hospital Hallways Edition
As I posted recently on LinkedIn, here are some photos and a story from years ago.
Signs are not mistake-proofing. Signs are not adequate process...
Batches Can be Bad, But Might Be Necessary (for Spaghetti or...
At the recent Healthcare Systems Process Improvement conference, David B. Reid, P.E. from Chick-fil-A Restaurants brought up a very interesting point about the batch...
The Toyota Way: Responding to, Preventing and Learning from Mistakes with...
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My guest for Episode #498 of the Lean Blog Interviews Podcast is Jeffrey K. Liker. Jeff...
Reflecting on Career Choices: The Wisdom of Hindsight in Quitting Jobs...
The following material was cut from my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. It just didn't...
From 2012: Kaizen on the Boeing 737 Line (Lean and Continuous...
2024 Preface: I'm re-posting this blog post from 2012 about Lean at Boeing. The WSJ headline emphasizes "speed up," but that could be the...
Continuous Improvement Requires Psychological Safety and Continuous Improvement
"At least two of the major things that are required for continuous improvement to take root: Psychological Safety and problem-solving..."
Here's a clip from...
