Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Leadership by Fear Doesn’t Work — And Never Really Did
Nearly 30 years ago, I had my first real encounter with what not to do as a leader. I was working in a General...
New Shingo Article and Upcoming Webinar: Psychological Safety as the Foundation...
In a Gallup poll, only 3 in 10 employees strongly agreed that their opinions count at work.
That number should concern any leader pursuing Lean...
Red Bead Game Reflections: From Atlanta to Australia and Auckland
So far in 2025, I've had the opportunity to facilitate the Red Bead Game in a variety of settings--from the Society for Health Systems...
From Stopwatch to Sticky Notes: My 30-Year Lean Journey in Action...
Lately, I've been enjoying the creativity of those AI-generated "action figure career meme" images floating around social media. That got me thinking... what would...
New Book: How Psychological Safety Drives Digital Transformation and the Toyota...
Before I departed for my recent workshop tour of Australia and New Zealand, I knew that I would learn things in the process of...
Leading Lean for Profitable Growth: CEO Bill Canady on Driving Business...
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My guest for Episode #526 of the Lean Blog Interviews Podcast is Bill Canady, a seasoned...
Preview: Driving a Culture of Accountability – Transforming Patient Safety with...
One of the most powerful elements of continuous improvement is the ability to learn from each other across organizations--even across industries. That's one of...
KaiNexTips: Finally, a Tipping Point for Continuous Improvement?
We tip for coffee. We tip at salons. We (somehow) tip at self-checkout kiosks now. So... why not tip for Kaizen (continuous improvement) activity?
At...
Flying Koalas & The Joy of Unexpected Learning in Australia
During a recent visit to the Lone Pine Koala Sanctuary in Brisbane, I had a bit of an unexpected "favorite mistake" moment--not the kind...
Humility in the Skies — and at Sea Level: What Aviation...
"The whole point about aviation safety is that you have to have the humility to understand that you are imperfect, because everybody screws up....
From Game Film to Gemba: How Chick-fil-A Studies the Work (and...
If you've ever waited in a long Chick-fil-A drive-through line, chances are it was the most pleasant traffic jam you've experienced. Efficient, polite, and...
From Noise to Knowledge: Embracing Data-Driven Leadership – Christopher R. Chapman
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My guest for Episode #525 of the Lean Blog Interviews Podcast is Christopher R. Chapman. He's...
