Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean Tools to Drive Daily Innovation and Increased Profitability.
I first met Charlie over a decade ago when I worked for Johnson & Johnson's VauMetrix Services consulting group — and he was a big influence on our team and our methodology. I'm glad to finally have him here on the podcast to discuss how he navigates the differences between manufacturing and healthcare settings and why he “looks forward” to questions about patients not being cars. We'll also talk about his BASICS model of Baseline, Assess/Analyze, Suggest Solutions, Implementation, Check, and Sustain.
We also discuss the power of direct workplace observation, something that I wrote about in Lean Hospitals and I discussed with a healthcare CEO, Vance Jackson, in Episode #337.
Streaming Player:
For a link to this episode, refer people to www.leanblog.org/339.
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Questions, Topics, and Links:
- What's your background? How did you first learn about Lean and in what setting?
- What did you discover when you first worked in healthcare? What was most surprising? Most frustrating?
- “But patients aren't cars…” I'm sure you've heard that – so how do you respond?
- What led to you writing The BASICS Lean Implementation Model book? Who is the target audience?
- Why is direct observation such an important part of understanding the current state? How is videotaping helpful?
- Why is it important that excess staff not be laid off after Lean improvements?
- Charlie's website
- Charlie's LinkedIn page
Books by Charlie Protzman:
- Books by Charles Protzman (via Amazon)
Thanks for listening!
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