One of the most powerful elements of continuous improvement is the ability to learn from each other across organizations–even across industries. That's one of the core reasons we host the KaiNexus Continuous Improvement webinar series.
Our next live session, coming up Monday, April 15 at 1:00 pm ET, features a compelling story from a longtime KaiNexus customer:
Webinar title: Driving a Culture of Accountability: Transforming Patient Safety with KaiNexus
Register here
Joining us for this session will be three leaders from Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana–a large, Level 1 trauma center and academic medical center. They've been on an improvement journey for many years, and they've been using KaiNexus since 2016 to help drive that journey forward.
Our panelists include:
- Dr. Christopher Thomas, Chief Quality Officer
- LeAnn Teague, Senior Director of Performance Improvement
- Lindsey Booty, Supervisor of Performance Improvement
What You'll Hear in the Webinar
In our preview conversation (which you can watch below), Lindsey shared some excellent insights into how their organization has worked to operationalize high reliability, especially in the context of patient safety rounding.
For years, they've had leadership rounding processes in place–visiting units, listening to frontline staff, and identifying risks to both staff and patients. But, as Lindsey candidly shared, closing the loop on those concerns was a challenge. Concerns raised in the field would sometimes fade into the background–well-intentioned follow-up by email wasn't cutting it.
That's where KaiNexus came in.
They've since layered in capabilities like weighted scoring and the Joint Commission's SAFER matrix to better prioritize concerns and ensure visibility and follow-through. They're seeing results: clearer accountability, faster action, and increased trust across their organization.
Why This Matters–Even If You're Not in Healthcare
This session isn't just for those in hospitals or clinical environments. The themes here–leadership engagement, accountability, frontline voice, and technology as an enabler–are just as relevant in manufacturing, software, government, and beyond.
At KaiNexus, we often talk about the importance of aligning:
- A clear improvement methodology
- Consistent leadership behaviors
- A supporting platform (like KaiNexus)
Our Lady of the Lake's story is a great example of what that alignment looks like in practice.
Join Us Live (Or Catch the Recording)
Whether you're working on your own patient safety strategy or looking to build a stronger culture of accountability in your setting, I encourage you to join us for this session. It's a great opportunity to learn directly from experienced leaders doing the work.
And if you can't make it live, go ahead and register anyway–you'll receive the recording afterward.
Watch the Preview:
I hope you'll join us for what promises to be an engaging and practical conversation. As always, feel free to drop a comment or reach out to me with any thoughts or follow-up questions.
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:
