Flying Koalas & The Joy of Unexpected Learning in Australia

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During a recent visit to the Lone Pine Koala Sanctuary in Brisbane, I had a bit of an unexpected “favorite mistake” moment–not the kind where something went terribly wrong, but the kind where our assumptions quietly lead us astray until reality surprises us into learning.

Like many, I had this mental model of koalas as adorable but sleepy marsupials, snoozing in trees and munching eucalyptus leaves between naps. They sleep 18 to 20 hours a day.

And then… I saw one move. Really move. Not just climb, but scramble up a tree. Not just leap, but basically fly from one branch to another. Agile. Alert. Active. Who knew?

Does this make them “Lean Leapers“?

Check out my short video below, with two leapers, if you want to smile (and maybe reconsider what you think you know about koalas):


That moment reminded me of something important for all of us who care about continuous improvement: our assumptions–about people, processes, and even fuzzy-eared marsupials–can limit our understanding of what's truly possible.

Just because we've always seen someone in a certain light doesn't mean we've seen their full potential. In our organizations, that might mean overlooking a quiet team member's problem-solving ability. Or assuming a process can't improve because “it's always been done that way.”

If we pause, observe, and maybe challenge our assumptions, we might discover hidden strengths or ideas we'd never expect.

I'll be digging into themes like these on the continuation of my AME Roadshow workshops, “Improving the Way We Improve,” with stops next week in Sydney and Auckland. If you're in the area–or just curious–I'd love for you to join me in exploring how to better unlock the talent and creativity that's already present in your organization:

Register and learn more about the AME Roadshow here.

So here's a playful challenge, inspired by my new, more agile view of koalas:

Where might untapped potential or hidden agility exist in your organization today?

What long-held assumptions could you revisit–and maybe laugh at?

Let's keep discovering. And let's keep improving.


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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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