I’ve blogged about this before, but I’m going back to the problems at Starbucks again with today’s post. Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine… it’s the fulfillment process that needs improving. Most of the time, after I order from a location that’s a few minutes away, Starbucks stores often … Continue reading Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns