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News, articles, books, podcasts, and videos about how to make the workplace better.
Operational Excellence, Improvement, and Innovation
Rethinking Productivity
As AI and other technologies continue to relegate jobs made up of repeatable tasks to the historic dustbin, it's even more imperative that organizations rethink the surprisingly sticky industrial-era mental models they carry regarding productivity. Output or availability-based metrics of productivity are increasingly less useful in predicting the health of an organization. How can companies rethink the idea of productivity?
How Large-Scale Order Emerges in Complex Systems
Have you ever wondered in amazement at how an extremely complex system seems to organize itself and work harmoniously when it's not apparent that it should? There's still no scientific way to explain emergence, and it's been driving people nuts for centuries, but many think we're only a few years away from achieving closure.Â
Healthcare Needs System Redesign
Quality improvement efforts in healthcare have primarily focused on process improvements, ideally ones where patients and clinicians co-design processes for optimal engagement and outcomes. But decades of these efforts have failed to achieve macro or system-level gains in access, flow, and outcomes and amount to moving around the deck chairs on the Titanic. The systems need to be redesigned to achieve new results and new levels of patient engagement.Â
Toyota Improves Safety For Cyclists at the Olympics
In true Toyota fashion, they introduced an improvement to improve the visibility of national team cars for cycling races by standardizing the markings on the cars, after observing challenges in the 2020 Olympics.
Creating a Culture of Improvement
What Toyota Looks For In Future Leaders
Toyota has long been known for putting people and culture first. Toyota Material Handling North America President and CEO Brett Wood recently shared what the manufacturer looks for in future leaders.
How Many New Hires Does it Take To Spillover on the Culture? A Lot.
There's a fairly common playbook for organizations seeking culture shifts: bring in a new CEO, replace some senior managers, train the workforce on the “new way”. But this rarely works, or when it does, it doesn't work quickly. Some argue that there is some “spillover” effect, where a new hire, brought on as a culture fit, has an effect on their surrounding employees, but it takes a large critical mass (20-40%) of these hires to generate any real effect. Read more in Good Influence: The Spillover Effect of New, Culture-Fit Employees.
Improve Care By Empowering Doctors To Make Change
It's really not that complicated. Give the people responsible for delivery the time, tools, and permission to make their work better. Learn how Sanford Health empowered its care teams to solve problems and make change.
Coaching – Developing Self & Others
The Exaggerated Benefits of Failure
Do we readily learn from failure and follow failure with success? Not nearly as often as we expect, according to a recent study that measured the exaggerated benefits of failure. We tend to be overly optimistic about people's ability to learn from failure. People need more support to succeed after failure than we generally believe.
Radical Humility
Can you get excellent results by being radically humble as a leader? Of course. There are more effective alternatives to the top-down “hero” leader archetype that has dominated organizations for decades. Urs Koenig, founder of the Radical Humility Leadership Institute and author of Radical Humility: Be a Badass Leader and a Good Human, shares stories and examples of how radical humility provides a human-centered leadership style without compromising great results on Connecting the Dots: Radical Humility with Urs Koenig.Â
How to Learn New Complex Skills Quickly
Few of us have the time to spend drinking deeply from the fountain of knowledge, and too many of us collect certificates and then watch those skills decay rapidly. Try the RAIL framework to apply new skills.
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