Mistake-proofing is a spectrum. Some things are “somewhat mistake-proofed” (or “error-proofed). I love eating at Kura Revolving Sushi. It’s not “the best” sushi in the Dallas area, but it’s a fun experience and it’s quick. I went today for lunch. If you’re not familiar with their standard process: 1) You can take a plate off of the main conveyor belt as it cycles around. 2) Take care NOT to grab an order that’s going by … Continue reading How Kura Revolving Sushi Somewhat Mistake-Proofs Key Customer Moments