I was excited to host and moderate this recent webinar on January 17th at 1 pm ET. Register using the link below to view the recording of the session–it’s free: A Poka-Yoke Primer: Mistake-Proofing and Error Reduction It was presented by John Grout, an expert on mistake-proofing and author of the free PDF eBook, “Mistake-Proofing the Design of Health Care Processes.” Below is a preview of the webinar–the video is followed by a transcript below. … Continue reading Embracing Poka-Yoke: The Art of Mistake-Proofing, a Preview of John Grout’s Webinar