“It is in Toyota’s DNA that mistakes made once will not be repeated.” — Akio Toyoda, Chairman, Toyota Motor Corporation I love that quote from Mr. Toyoda, and I use it to lead off Chapter 4 of my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, on “Preventing Mistakes.” We should all aspire to avoid repeating our mistakes. That requires learning from our mistakes. To learn, we must react constructively … Continue reading Cultivating a Culture of Learning: Overcoming Fear and Futility in Problem-Solving