For a long time, it’s bothered me that organizations typically react to a mistake with punishment. This is even more annoying when the phrase “hold people accountable” is used as a polite or passive-aggressive way to say “blame and punish people.” This happens a lot in healthcare, unfortunately. As I’ve been editing the manuscript for my upcoming book, The Mistakes That Make Us, the topic of mistakes has been on my mind a lot. I … Continue reading Beyond Discipline: You Can’t Punish Your Way to Perfection