Hi. I’m Mark. If you read this blog, you might already know me. I’m going to tell a story today that’s illustrated with Apple “Memojis.” That kinda looks like me. I’m not quite that grey. Yet. In the Lean community, you hear a lot of people talk about the need to “go to the gemba.” What’s that word? Many of you probably know it. And use it. And use it well. Gemba is a Japanese … Continue reading If You’re Going to Visit the Gemba, Your Mindsets and Behaviors Matter… A Lot