My guest for Episode #372 is Karen Gaudet, author of the excellent book Steady Work, which was published by the Lean Enterprise Institute. In the interest of full disclosure, I am a former employee of LEI and they provide a review copy of the book. In today’s episode, we discuss her experience with Lean at Starbucks. It’s a fascinating story that includes a transition from the old way (the Seattle HQ figuring out “best practices”) … Continue reading Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady Work”