Here are the most clicked articles of the last half of 2019 mixtapes:
Many of you were interested in links with interesting questions about operational excellence:
How Can There Be Standards in a Service Job When No Two Instances Are The Same?
Why Can't We See The Financial Impact of Continuous Improvement?
Is Quality a Strategy or an Operation?
7 Basic Quality Tools: Are They Underrated?
Why Doesn't Lean Have A Seat at The Table?
Many were interested in improving your daily habits and huddles:
Making Lean Management Stick Using Atomic Habits
How We Improved Our Daily Tiered Huddles
Many clicked on listicles:
4 trends that are re-defining Healthcare Quality in 2019.
One more Customer Journey Mapping Mistake
Five Common Communication Mistakes (And How To Fix Them)
Six Categories of Waste In Healthcare
Many of you were interested in scandalous behaviour:
Greed, Betrayal, and Medical Misconduct at North York General
Or how your Christmas presents are delivered:
The Inner Working of Amazon Fulfillment Centers
Or a great lean success story:
A Continuing Culture of Improvement at UMass Memorial Health
Happy Holidays and New Year! Standard Mixtape to resume January 17th, 2020
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