Thanks to the Measures of Success reader who reached out with a question about their hospital’s display of data in units and departments. They shared the current state method for displaying data and asked me to compare it to a Process Behavior Chart. As I write in Chapter 9, it’s easier to create a technically-correct PBC than it is to gain acceptance of a new method. In one unit, a chart like this was displayed … Continue reading Two Ways of Displaying Data: A Limited Column Chart vs. Process Behavior Charts