Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines. Southwest posted a nice tribute photo of him on the front of their website and also put up a special website HonoringHerb.org. Kelleher was a legendary character and an upstart maverick who disrupted an industry. I do remember hearing and reading about many stories about Kelleher engaging with employees in a way that seemed very authentic and enthusiastic. … Continue reading Remembering Herb Kelleher: The Power of Authentically Engaging Employees