I’ve been writing blog posts about using “process behavior charts” – a form of “Statistical Process Control (SPC) chart” or “control chart” that can be very useful to leaders as a way to better manage our business metrics and performance measures. I have also been teaching a workshop on this method. This topic might seem really technical and esoteric, but I think it’s a really useful management method… and it’s not hard to learn. See my … Continue reading How “Process Behavior Charts” Save Us Time and Help Us Sleep Better at Night