Mark’s Note: Today’s post is by a new contributor, Nathalie Khodr. We met a few years back in San Antonio thanks to our shared interests in Lean and healthcare improvement. Nathalie asked to write a post that reflected on her participation in my “ExperienceChange” workshop earlier this year.  As continuous improvement professionals, it is our role to impact a business in significant ways. We typically work in teams to study processes, identify wastes, analyze them … Continue reading Guest Post: Learning to Change our Change Management Approach