As a guy who started his career in manufacturing before moving to healthcare in 2005, I don’t get many opportunities to visit the “Gemba” at a factory very often anymore. I get to occasionally visit a Toyota plant (in the U.S. or Japan). As I’m getting settled back into the Dallas / Fort Worth (DFW) area, I’m reconnecting with some of the people I know through our local “Lean DFW” network. One of those Lean … Continue reading Why It’s OK That This Suggestion Box Was Full of Cobwebs