Wow, we had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, I got to spend the day with Joe Swartz and his “Franciscan Transformation” team from across the system. There are so many great lessons to share from the time there. One that I’ll share here is the idea of “asking versus telling.” It’s becoming more common knowledge in the Lean … Continue reading #KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems