This week, Joe Swartz (pictured at left) and I are running a “Kaizen Live” workshop at his main hospital, Franciscan St. Francis Health. Today and tomorrow, we’re running a 1.5-day workshop where attendees will get to visit departments and hear from leaders who are actively creating a culture of continuous improvement. Last year, when we did this for the first time, some customers told us that they would have preferred an optional “Kaizen 101” class … Continue reading #KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned